Jotin Kumar Madugula
Pricing and Solutions Director
A seasoned professional with 21+ years of experience in the BPO/ITES industry, including 13 years in US Healthcare Operations and 8+ years in Pricing and Financial Strategy.
A seasoned professional with 21+ years of experience in the BPO/ITES industry, including 13 years in US Healthcare Operations and 8+ years in Pricing and Financial Strategy.
Experience Timeline
Role progression with delivery impact, capabilities, and measurable contributions.
Sutherland Global Services
Own end-to-end pricing for complex global RFX/RFP opportunities across multiple geographies, combining healthcare domain depth with commercial rigor to deliver competitive and compliant financial solutions.
Key Achievements
- Designed and validated Cost-Plus, Outcome-Based, Transactional, T&M, TCO, and Revenue Share models aligned to margin and growth goals.
- Built competitive benchmarks and analyzed cost drivers and financial risks for new-logo pursuits and expansion deals.
- Led process automation using Excel VBA and RPA principles to improve data consistency and reduce turnaround time.
- Drove innovation through strategic inputs for AI-enhanced internal tools to improve team productivity.
Skills
Sutherland Global Services
Led end-to-end US healthcare operations covering Credentialing, Claims Administration, and Benefits with ownership of scale, quality, and contractual performance.
Key Achievements
- Managed 200+ FTEs across healthcare operations while maintaining efficiency and contractual targets.
- Scaled operations across complex global delivery centers with strong quality outcomes.
- Integrated automation and continuous improvement initiatives to improve productivity.
- Built leadership bench strength by mentoring high-potential talent into expanded roles.
Skills
Sutherland Global Services
Managed healthcare backend operations teams with accountability for delivery quality, SLA adherence, client governance, and productivity improvement.
Key Achievements
- Led teams across stages of the US healthcare backend lifecycle with high data accuracy.
- Owned performance tracking and governance calls as key client contact.
- Implemented training and productivity enhancement programs to optimize workflows.
Skills
Sutherland Global Services
Progressed through associate, MIS, and SME responsibilities by building data visibility, improving workflows, and supporting operational decision-making.
Key Achievements
- Developed automated dashboards and performance metrics for operations leadership.
- Identified and removed bottlenecks in data validation and backend research workflows.
- Managed small teams for daily SLA adherence and analytical support.
Skills
- Strategic Pricing & RFX Ownership
- Multi-Geo Cost Modelling
- Executive Financial Storytelling
- Price-to-Win Strategy
- US Healthcare Life Cycle Expertise
- Operations Leadership
- Process Re-engineering
- RPA and Automation
- MIS & Performance Analytics
- Global Stakeholder Governance
Contact & Links
Available for consulting, leadership opportunities, and strategic partnerships.
contact@jotin.in