Jotin Kumar Madugula

Pricing and Solutions Director

A seasoned professional with 21+ years of experience in the BPO/ITES industry, including 13 years in US Healthcare Operations and 8+ years in Pricing and Financial Strategy.

Pricing & RFX

Ops Leadership

Financial Analysis

US Healthcare

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Self-Taught Tech Enthusiast

A self-taught tech enthusiast driven by curiosity and a constant desire to learn. Actively exploring modern technologies including AI, machine learning, and full-stack development.

AI & ML

Next.js

Python

Full Stack

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Work Experience

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Current role

Oct 2018 - Present

Hyderabad, India

Primary experience

Pricing and Solutions - Director

Sutherland Global Services

Own end-to-end pricing for complex global RFX/RFP opportunities across multiple geographies, combining healthcare domain depth with commercial rigor to deliver competitive and compliant financial solutions.

Selected impact

Designed and validated Cost-Plus, Outcome-Based, Transactional, T&M, TCO, and Revenue Share models aligned to margin and growth goals.
Built competitive benchmarks and analyzed cost drivers and financial risks for new-logo pursuits and expansion deals.
Led process automation using Excel VBA and RPA principles to improve data consistency and reduce turnaround time.

Core focus

Strategic PricingRFX/RFP OwnershipMulti-Geo Cost ModellingPrice-to-WinFinancial Modelling

Prior Experience

Operations Leadership - Deputy Manager / Manager

Sutherland Global Services

Apr 2013 - Sep 2018

Hyderabad, India

Led end-to-end US healthcare operations covering Credentialing, Claims Administration, and Benefits with ownership of scale, quality, and contractual performance.

Operations LeadershipSLA/KPI Governance

Operations - Team Manager / Associate Manager

Sutherland Global Services

Apr 2010 - Mar 2013

Hyderabad, India

Managed healthcare backend operations teams with accountability for delivery quality, SLA adherence, client governance, and productivity improvement.

Team ManagementClient Governance

Entry-Level - Associate / MIS / SME

Sutherland Global Services

Jun 2004 - Mar 2010

Hyderabad, India

Progressed through associate, MIS, and SME responsibilities by building data visibility, improving workflows, and supporting operational decision-making.

MIS & AnalyticsDashboarding

Writing